World CX Summit Asia

Event Description:

CX leaders alongside CMOs, CDOs & CXOs are convening virtually to discuss the latest strategies, tech trends, and opportunities in CX, MarTech & Data Analytics. These innovative leaders will also discuss best practices in defining, planning, and documenting an organization-wide approach to prioritize & integrate CX.

What is World CX Summit?

World CX Summit Asia aims to bring CX leaders and Marketers together to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit will host a combination of insightful sessions, case studies, panel discussions, and workshops sure to deliver actionable insights that attendees can apply to their Customer Experience strategies

Discussions Topics:

• Generation CX
• Overcoming Business Challenges & Pain Points Around CX in the “new normal”
• Leveraging Voice of the Customer (VoC) to drive NPS
• Exploring the CX – EX link
• Omni-channel customer engagement strategies
• Harnessing Big Data & Analytics for enhancing the customer experience
• Aligning Organizational KPIs with Customer Experience Strategy for Business Growth and driving ROI
• Personalization at the core of CX Strategy

For more information about the event, click here – WCXS Asia