Press Release

Elevating Patient-Centered Care in Saudi Arabia’s Health Care Transformation


Al Khobar, Saudi Arabia – Sept 7, 2023: Patient Experience Summit – East KSA, scheduled to take place from September 26th to 27th, 2023, at the prestigious Kempinski Al Othman Hotel, Al Khobar, Saudi Arabia.

Saudi Arabia’s commitment to healthcare is evident from the allocation of over $50.4 billion (SR189 billion) for the year of 2023 Health and Social Development. [Saudi Budget Plan 2023]

One of the key areas of focus in the Saudi Vision 2030 program is improving patient experience and outcomes. The government has launched several initiatives aimed at enhancing patient-cantered care and empowering patients to take an active role in their healthcare.

Aligned with the region’s vision Patient Experience Summit – East KSA, will be hosted at the Kempinski Al Othman Hotel Al Khobar, Saudi Arabia, on the 26th & 27th of September 2023, revolving around the central theme of “Revolutionizing Healthcare Delivery – Elevating Patient-Centered Care in Saudi Arabia’s Health Care Transformation”

This significant event is set to revolutionize the healthcare landscape by convening visionary healthcare leaders, fostering a culture of patient-centered care and innovation, and driving a transformative shift witnessed in the East region of Saudi Arabia’s healthcare paradigm.

Over 3 days, this event will witness an exclusive 2-day conference and post-conference workshops, engaging leading industry experts in knowledge-sharing sessions designed and curated by distinguished members of the event’s scientific committee, that includes
* Dr. Abdulaziz Alqahtani, Director – Patient Experience – King Abduaziz Hospital, MNGHA
* Dr. Abdulaziz Alghamdi, Director- Quality and Patient Safety – King Abduaziz Hospital, MNGHA
* Eman Alturaiki, Service Excellence Director – Council of Health Insurance (Saudi Arabia)
* Naseem Almulla, Director Customer Experience – Council of Health Insurance (Saudi Arabia)
* Danny Hage, Senior Advisor – Customer Experience – Council for Health Insurance (Saudi Arabia)
* Adel Alshabaan, Managing Director – HealthLinks, by PressGaney

Keynote Address titled “Elevating Patient Experience in the Saudi Healthcare Transformation Journey” will be presented by Dr. Maryam AlQaseer, Vice President of the Eastern Business Unit , Health Holding company, while Dr. Wisam Al Badr, Chief Medical Officer at DaVita (Saudi Arabia) will be elaborating on “Improving the Patient wellbeing for the better Patient Health Outcomes” during her exclusive speaker presentation.

An exclusive Case Study on “Local PX Improvement Initiatives Backed by Data” will be presented by Tatiana Mezerhane, Director- Patient Experience – John Hopkins Aramco Healthcare. One of the highlighted panel discussions titled “Revolutionizing Patient Experience in Saudi Arabia: The Role of Leadership in Driving Patient Experience Excellence” will be joined by eminent leaders including –
* Abdullah Ali Ngala, Chief of Nursing Affairs – Eastern Health Cluster
* Qasem Aljabr, Director of Primary Health Care – Alahsa Cluster 

An engaging Poster Presentation Competition will facilitate the exchange of cutting-edge research and ideas and all medical professionals attending and learning from the insightful lectures will be certified with Continuing Medical Education (CME) accreditation.

The summit proudly joins forces with esteemed organizations dedicated to advancing the patient experience, including the Ministry of National Guard – Health Affairs (MNGHA) as Lead Partner, Davita and PwC as Gold Partners, Customer Experience Association – Middle East as CX Association Partner, Council of Health Insurance, Health.Links powered by Press Ganey, ACHE MENA and Promo Pharma as Supporting Partners.

Registration is now open, and participants are strongly encouraged not to miss this exceptional opportunity. Join fellow healthcare professionals, researchers, patient advocates, and industry leaders for an inspiring and informative two-day event. This summit promises to equip attendees with the tools needed to drive positive change in Saudi Arabia’s healthcare transition and elevate the patient experience.

For more information and to register, please visit the event’s official website at


Diksha Kuntal

Marketing Manager, BII World

E: [email protected] | +91 9540807627

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