Press Release

Global CX experts to dive-deep into transforming customer experience in Indonesia


Over 250 CX leaders alongside CMOs, CDOs & CXOs are convening virtually to discuss latest strategies, tech trends and opportunities in CX, MarTech & Data Analytics. These innovative leaders will also discuss best practices in defining, planning and documenting an organization-wide approach to prioritize & integrate CX into every business.

Monday, 23 November 2020: With a special focus on Indonesian market, the inaugural edition of World CX Summit is set to take place virtually on the 24 November 2020. 

The event will focus on topics such as effective future-proof CX strategies, overcoming business challenges & pain points around CX in the “new normal”, the latest in CX automation, AI and the state-of-art technologies, leveraging voice of the customer (VoC) to drive NPS, harnessing big data & analytics for enhancing the customer experience, CX & social media and much more.

The show will feature a ground-breaking collaboration of experts such as Prof. Dr-Eng. Eniya Listiani Dewi – Deputy Chairperson for Technology of Information, Energy and Material, BPPT; Rudy Dalimunthe – VP of CX, Tokopedia; Syafri Bahar – VP Data Science, Gojek; Sergey Kizyan – CTO, Intetics Inc.; Carina Ahlberg – Head of CX, Volkswagen Group; to name a few

“In this Covid-19 Pandemic, while a lot of businesses have seen a major shift in consumer behavior, what remains a constant change is increasing consumer expectations. We are in an age where customers are in control and are calling the shots. They are becoming increasingly omnichannel, and their expectations for great experiences keep growing.

With this in mind, Trescon brings to you World CX Summit which focuses on helping every business prioritize and integrate a better Customer Experience” – stated Mithun Shetty – CEO, Trescon

The global CX initiative will aim to drive the integration of CX via keynotes, workshops, use-case presentations, product exhibitions, panel discussions and tech talks to find solutions for issues and trends within the CX space.

The show will be hosted on the virtual events platform Vmeets to help participants network and conduct business in an interactive and immersive virtual environment. Participants can also engage with speakers in Q&A sessions and network with solution providers in virtual exhibition booths, private consultation rooms and private networking rooms.

World CX Summit is officially sponsored by Silver SponsorIntetics Inc., Bronze SponsorInformatica, and Bronze SponsorVernacular AI.

About World CX Summit

World CX Summit is virtually hosting elite tech leaders from across Indonesia and will bring together global CX experts and tech innovators to ignite dialogues, transformative insights, tangible outcomes and fruitful partnerships.

For more information visit: World CX Summit – Jakarta.

Tech Junkie is a small word for Vikas Kaushik. Whether the latest game on the market or a new gadget launch he is the go-to person. He drives his motivation from the fast-paced technological advancements. He ensures that the right news reaches niche audiences. An avid biker and movie buff he has deep-rooted faith in upcoming technological inventions and is a torchbearer for the tech revolution.

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