Indonesia's CX market for 2020

Thursday, 03 December 2020 

In an age of unprecedented possibilities, World CX Summit – Jakarta attracted prominent voices in CX. Some of the top speakers who attended the event included, Ridzki Kramadibrata, President, Grab; Prof. Dr-Eng. Eniya Listiani Dewi, Deputy Chairperson for Technology of Information, Energy and Material, BPPT; Juan Intan Kanggrawan, Head of Data Analytics, Jakarta Smart City and Lcol Francel Margareth Taborlupa, IS Officer, National Task Force, National Incidence Command, Emergency Operations Center; Setiaji, West Java ICT Agency, Jakarta Provincial Government; to name a few.

The show covered key topics such as ‘Customer Experience: Creating Zen-like Customer Experience is a Culture’, ‘Building Trust and Innovating Experiences in the Public Sectors’, ‘Where can human touchpoints add value to a digital journey’, and much more.

Key takeaways from World CX Summit – Jakarta

“Without AI and automation, it will create a stressful and exhaustive situation in your team which leads to unhappy customers,” said Rudy Dalimunthe, VP of Customer Excellence, Tokopedia.

In a panel discussion on the topic ‘How AI Will Shift Customer Experience to the Next Level’ the panelists discussed, why chatbots and AI have the potential to transform CX provision for the better, how AI and data analytics improves customer experience, AI/ML/RPA applied to improve customer experience and more. 

The panelists who joined the discussion included Syafri Bahar, VP Data Science, Gojek; Sergey Kizyan, CTO, Intetics IncPranjal Mishra, Customer Claims Experience, AllianzSri Safitri, Project Director of CX Transformation, Telekom Indonesia; Winnie Talosig Rebancos, Information Technology Director, Coca-Cola Beverages; and Andy Chun, Regional Director/VP/Technology Innovation Prudential Corporation Insurance Asia/Computer Society.

World CX Summit also featured an interesting panel discussion on ‘Digital Transformation for Next-Generation CX’. The panelists who joined the debate included Nick Dop, Strategic Customer Experience (CX), Bukalapak; Cut Noosy, Country Head of Customer Experience, Grab; Kaspar Situmorang, Executive Vice President, PT Bank Rakyat, Indonesia; Gustavo Pereira, Senior Data Scientist, Spotify; Millie Gillon, Global Head of Client Experience, MD Standard Chartered; and Dr. James Ong, Managing Director, Artificial Intelligence International Institute (AIII).

The show was hosted on the virtual events platform Vmeets which helped the participants to network and conduct business in an interactive and immersive virtual environment. Participants were also able to engage with speakers in Q&A sessions and network with solution providers in virtual exhibition booths, private consultation rooms, and private networking rooms.

World CX Summit was officially sponsored by Silver Sponsor – Intetics Inc.Bronze Sponsor – Informatica, and Bronze Sponsor – Vernacular AI.

About World CX Summit

World CX Summit is virtually hosting elite tech leaders from across Indonesia and will bring together global CX experts and tech innovators to ignite dialogues, transformative insights, tangible outcomes, and fruitful partnerships.

For further details about the announcement, please contact:

Karthik A – Marketing Lead

 [email protected] 

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Tech Junkie is a small word for Vikas Kaushik. Whether the latest game on the market or a new gadget launch he is the go-to person. He drives his motivation from the fast-paced technological advancements. He ensures that the right news reaches niche audiences. An avid biker and movie buff he has deep-rooted faith in upcoming technological inventions and is a torchbearer for the tech revolution.

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